USA, Granite City, IL 62040,

All The Fun Legal Stuff

Terms & Conditions

Everything that you see or read on our website is the exclusive and sole property of Mockingbird Soap Company. You should assume that all information is copyrighted unless otherwise noted. It may not be used in any way. You may not modify, transmit, report, frame, distribute, or reuse the contents of our website for public or commercial use without our written consent prior to its usage.

Our Operating Schedule

Operating Days and Business Hours;

  • Monday through Friday
  • 9:00 AM until 5:00 PM.

We will be closed on the following holidays;

  • New Year’s Day
  • Independence Day
  • Labor Day
  • Memorial Day
  • Veterans Day
  • Thanksgiving (day of and day after)
  • Christmas Holiday (Dec 20th – Jan 02)

Orders

All orders should be placed on our website mockingbirdsoapcompany.com. We do accept orders via phone during normal business hours as well. If you have already submitted your order and would like to make a change to it, please notify us as soon as possible. If your order has already shipped we will not be able to make changes or cancel your order.

Returns

Due to the type of products that we sell, we DO NOT accept returns or make exchanges. Once our products leave our facility we are not able to control the level of purity or sanitation. These items are not able to be restocked once they leave the facility. Please make sure that you check your order sufficiently before submitting it. We are not to be held responsible if you do not like the color, scent, texture, etc. of the products once you receive them.

If you receive your package and it is obviously damaged, please refuse delivery and contact us within 48 hours to make a claim. If you receive your order and the products are damaged inside the box or packaging, please notify us within 48 hours to make a claim. Please keep all packing materials and products intact, in the box until further instruction is given. You may need these items to remain in the same condition you received them in order to prove damage to the shipping company.

If we send incorrect items, please notify us within 72 hours. We will take the proper steps to ensure that you receive the correct items that you ordered.

Shipping

We utilize the right to ship your order to you with the shipping company that offers the highest quality service for a reasonable amount. If you choose to have your order shipped with a specific carrier please contact us via phone to make the appropriate changes to your order. This could result in additional shipping charges.

Most orders received will be shipped within four business days. During busy holiday seasons we ask that you allow 7-10 business days. Please plan orders for these holidays with this time frame in mind.

It is very important that you provide the correct shipping address. If you provide an incorrect address and your order must be re-shipped you will be responsible for additional shipping charges.

We only ship within the United States. If you need expedited shipping please contact us at (555) 555-1212 or email us at; sales@mockingbirdsoapcompany.com.

Taxes

Any orders that are placed will be charged the applicable sales tax rate for the State of Illinois.

Out Of Stock Items

We make every attempt possible to keep all items fully stocked. There are times where we do run low on an item and you may order an out of stock item. If this happens we will notify you. In the event that an item is out of stock we may offer a replacement item, back order the item, or offer a refund for the item.

Acceptable Forms Of Payment

Mockingbird Soap Company processes credit card payments through a secure online server. We also offer PayPal as an additional payment option. We do not accept personal checks, money orders, or wire transfers. If you are picking your order up locally we accept payment in the form of cash or credit card.

 

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